**Kat Wax will be CLOSED on Aug 23 to Sept 3 and reopening Sept 4**
Frequently Asked Questions
Fill out our contact form or text us at 925.456.4367 if you still have any questions.
Kat Wax offers a wide range of services including waxing, lash extensions, lash lifts, lash tinting, brow lamination, brow tinting, and ingrown hair treatments.
We are able to take card, Apple pay, Google pay, Venmo, Zelle, or Cashapp. With any card or Venmo payment there is a 3% processing fee.
Zelle or cash are the preferred payment methods. However we do not have change on site and exact change is required.
All services require an online appointment through our booking platform Vagaro. We only accept online appointments because we ask you to complete the intake forms and put your card on file before your scheduled appointment (note that your card will not be charged unless it’s a late cancellation or no show).
Kat Wax is open all week from 8am to 7pm.
Yes! All services are available for anyone to book! The only difference for booking is when doing a male brazilian/bikini wax (also, known as a manzilian). Due to the anatomy, we require a longer booking time so please choose the Brazilian (P) or Bikini (P) service.
The card on file will only be charged for cancellations, no shows, or if you request to use that card for to pay for you appointments. You can choose to not have a card on file but for each appointment we will require a 50% deposit for the intended services.
Yes, the intake forms are required for each client. They will only need to be filled out once for each treatment type and kept on file.
Pictures will only be taken with your consent and your signature on the Liability Intake Form. Without your express consent there will be no pictures taken.
All appointments must be cancelled at least 24 hours in advanced through our booking platform Vagaro. Late cancellations and no shows will incur a 50% charge for the services to be rendered.
Appointments may be reschedule up until 24 hours before your appointment through our booking platform Vagaro. There is a $20 service fee for any appointments rescheduled within 24 hours of the appointment.
There is a 6-minute grace period for each appointment. If you are in the lobby 7 minutes or later to your appointment then the appointment may be forfeit. Always try to communicate with Kat Wax if you are running late.
Please leave all guests in either the lobby or your car. We ask that you don't bring children to the appointment as it can be a safety hazard.
Kat Wax does NOT offer any refunds or returns under any circumstances. This applies to services and/or products. You may not obtain a credit for Kat Wax nor apply your total amount towards any other products or services at Kat Wax. Products that leave our building may not be returned back to our building under any circumstances. We reserve the right to uphold this policy.
You must be 13 or older to get any services at Kat Wax. If you are under the age of 18 then a parent/guardian must sign a consent form for services and be on the premises (not in the room) while the service is being provided.
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